How we look after your information

Personal information is information or an opinion about an individual who is reasonably identifiable. Depending on how you interact with us, this may include your name, contact details, delivery address and information relating to your purchases.

The information we collect depends on how you use our website and services. We may collect: your name, email address, phone number, billing and delivery address, order and purchase information, payment and transaction information, information you provide when contacting us or subscribing to marketing, information about how you use our website, device/browser/technical information, IP address and approximate location, and information collected through cookies.

We do not generally need sensitive personal information to process your orders.

We may collect personal information when you visit our website, create or use an account, place an order, subscribe to communications, contact support, submit a review, participate in a promotion, or interact with us on social media.

We may use your personal information to process and fulfil orders, arrange delivery, process payments and refunds, provide customer support, manage your account, send permitted marketing, improve our website, prevent fraud, and comply with legal obligations.

We may disclose personal information to trusted third parties where reasonably necessary, including payment processors, technology and IT providers, delivery and fulfilment providers, analytics and marketing providers, professional advisers, and government agencies where required by law.

Some service providers may be located outside Australia or store information overseas. We take reasonable steps to ensure overseas providers handle personal information securely.

Payments may be processed by third-party payment providers. We do not generally store your complete payment card details.

Our website may use cookies to operate the site, remember preferences, understand usage, and improve your shopping experience. You can manage cookies through your browser settings.

We may use third-party analytics to understand pages visited, time on site, device information, approximate location, and how visitors arrived at our website.

Where permitted by law, we may send marketing by email, SMS or other methods. You can unsubscribe at any time; we may still contact you about your orders or account.

We may use third-party advertising services that use cookies or pixels to show relevant ads on other websites or platforms.

Content you submit, such as reviews or photos, may be used to display on our website or promote our brand, subject to applicable permissions.

We take reasonable steps to protect personal information against loss, misuse or unauthorised access, though no method of transmission is completely secure.

We retain personal information only as long as reasonably necessary, then take reasonable steps to securely delete or de-identify it.

You may request access to, or correction of, personal information we hold about you. We may need to verify your identity first.

Our website may link to third-party sites with their own privacy practices. We are not responsible for their content or policies.

Our website is intended for general consumers and is not directed at children. We do not knowingly collect personal information from children unlawfully.

We may update this policy from time to time, updating the “Last updated” date accordingly.

If you have a concern about how we've handled your personal information, contact us first so we can investigate. You may also contact the OAIC if unsatisfied with our response.